Online medical care in Texas, usually reviewed within hours.

Every case is reviewed by a Passion Health physician, nurse practitioner or physician assistant — a licensed person, not software, decides your plan. For most everyday conditions, Texas lets that clinician evaluate you from a condition-specific intake plus the photos and records you upload, and they'll call you if anything needs a conversation. Visits for anxiety, depression, ADHD, insomnia, PMDD and trichotillomania always include a live video visit.

No. You're paying for a licensed clinician to evaluate you and build a care plan. Many visits end with a prescription; some end with a different plan. If treatment isn't appropriate or isn't safe, the clinician will tell you why and what to do instead. If the clinician doesn't accept your case for online care, for any reason, the full fee is refunded to your card.

You get a full refund. After you pay and submit, a Texas-licensed clinician reviews your case. If they don't accept it for online care, for any reason — you need an exam, it isn't something we treat online, or in their judgment online care isn't right for you — we refund the full fee to the same card within 10 business days and help you get the care you need: a same-day visit at one of our Dallas–Fort Worth clinics or, if you're not near one, clear advice on where to be seen and a written summary of your visit. If you used insurance, no claim is submitted for the online review. Screening questions before payment cost nothing. If the clinician accepts your case, the fee is for their evaluation and care plan, and a prescription is never guaranteed.

No. We send prescriptions to the pharmacy you choose — CVS, Walgreens, H-E-B, Walmart, Costco, an independent, or a mail-order pharmacy your plan uses. You pay the pharmacy directly, and we receive nothing from any pharmacy.

Adults 18 and older who are physically in Texas at the time of the visit. Children are seen in person at Passion Health clinics that see children, or by your child's own doctor.

Often, yes, where your plan covers it. If you're already a Passion Health patient, the intake review may be billed as an online visit (for ongoing conditions we book you with your own clinician instead); if you're new to us, your plan pays for a visit rather than a form, so you'll have a short video visit with the clinician. We show your estimated cost-share before review starts. If you'd rather not involve insurance, choose the flat cash rate — nothing is billed to your plan. Medicare, Medicaid, CHIP, and TRICARE beneficiaries are billed through their program for covered services.

No. Stimulants, benzodiazepines, sleep medications like zolpidem, opioids, testosterone and other controlled medicines are never prescribed or renewed through Online Care. If one may be right for you — some ADHD treatment, for example — a Passion Health physician evaluates you in person at one of our clinics, and any controlled medicine is started and managed there.

Your online visit lands in the same chart your clinic uses, and your regular clinician sees it. For ongoing conditions — thyroid, cholesterol, blood pressure, diabetes and the like — if you have insurance we'll book you with your own clinician instead, in person or by video, billed like any visit with no online fee. Established patients without insurance pay the $39 follow-up rate to continue a treatment we already prescribed; a new problem uses the page price.

For two different reasons. The ID is so the clinician knows who they're treating and the prescription goes into the right chart — medical identity theft is real, and a wrong chart is a safety problem. The insurance card is so we can verify your benefits and bill correctly. Any government-issued photo ID works: a Texas license or state ID, a passport from any country, a consular ID, a military ID, or a permanent resident card. If you don't have one, say so and a team member verifies you by phone or video instead — we won't turn you away.

Your intake, photos, and visit notes go into the same protected medical record our clinics use. We don't sell or share your data for marketing. We use and share it for your treatment, for payment and for our health care operations, and as the law requires or allows (for example, reporting certain infections to public health), as described in our Notice of Privacy Practices. Any other sharing, such as being contacted about research, needs your separate written authorization. You can request a copy of your record at any time.

On weekdays, clinicians review cases around the clock, so your intake is reviewed within hours whenever you finish it. On weekends, review runs 7 AM to 9 PM Central: intakes completed by 7 PM are reviewed the same day, and later ones by 9 AM the next morning. Review time is a service commitment, not a legal requirement — the law sets the standard of care, not the clock.