Passion Health Blood Work

Consent to laboratory testing

Version 5 · Effective November 13, 2026. Please read this before you order. It explains what Blood Work is, what it can and can't do, and your rights. You agree to it by ticking the consent box when you place your order or send a check-up request online; we keep a record of your consent in your medical record.

1. Who provides your testing

Your tests are ordered by Passion Health Primary Care (PHP INS TX PLLC) and Passion Health Physicians, PLLC, together "Passion Health," a physician-owned practice with clinics across Dallas–Fort Worth.
A Texas-licensed physician, nurse practitioner or physician assistant orders your tests and reviews the results. Nurse practitioners and physician assistants work under the delegation and supervision of a Passion Health physician.
Clinical Pathology Laboratories (CPL), a certified laboratory, collects your sample and runs the tests. CPL may send some tests to another certified laboratory.
Blood Work is for adults 18 and older who are in Texas.

2. What Blood Work is

A clinician's order. You choose tests; a Passion Health clinician reviews your request and signs the order if the tests are appropriate for you. The clinician may change or decline a test and will tell you why.
Remote review (telemedicine). Your clinician reviews your request, your message and any records you upload online, without examining you in person. We treat this as telemedicine under Texas law and ask for your consent before it starts (Tex. Occ. Code §111.002). Section 10 explains what that means.
A walk-in draw. You get your blood drawn, and give a urine sample if your tests need one, at a CPL patient service center or a Passion Health clinic.
Reviewed results. A clinician reviews your results and adds notes. If a result is critical, a clinician tries to reach you right away.
A visit, if you choose one. Blood Work + Visit and Passion Direct Online include a video visit to go over your results (section 10).

3. Benefits and limits

Blood tests can find problems early and show how well a treatment is working. They also have limits you should know about:

Screening, not diagnosis. A normal result doesn't rule out every disease, and a result outside the range doesn't by itself mean you have a condition.
False results happen. No test is perfectly accurate. Food, exercise, medicines, supplements such as biotin, illness and how the sample was handled can change results.
Unexpected findings. A test may show something you weren't looking for. Your clinician will tell you what it means and what to do next.
More testing. A result may lead to repeat tests, other tests or a referral, which may have their own costs.
Ranges vary. Each laboratory sets its own reference ranges; your clinician reads your results with your history.

4. The blood draw

A blood draw is quick and usually safe. It can cause brief pain, a bruise, lightheadedness or fainting, and rarely infection or nerve irritation at the needle site.
Tell the staff if you have fainted with blood draws before, have a bleeding disorder or take a blood thinner.
Follow the preparation we give you, such as fasting. If you didn't, tell the staff; a test may need to be repeated.

5. Tests that need extra attention

HIV testing. The Infection Screening Panel and the single HIV test include a test for HIV. The test is explained on the screen before you pay, you consent to it by ticking a separate box, and we keep that consent in your medical record (Tex. Health & Safety Code §§81.105, 81.106). You can remove the HIV test at any time before your draw. HIV test results are confidential under Texas law (Tex. Health & Safety Code §81.103). If an HIV test is positive, we don't post it to the portal or send it by text or email: a clinician tells you personally, with the chance right away to talk one-on-one, face to face, about what the result means, whether more testing is needed, how to prevent passing HIV on, health care and support services where you live, and telling partners, including programs that can help (Tex. Health & Safety Code §81.109).
Results reported to public health. Texas law requires laboratories and clinicians to report some results, such as HIV, hepatitis B and hepatitis C, to public health authorities (Tex. Health & Safety Code ch. 81). These reports are confidential.
PSA (prostate) testing. In the Men's Health Panel, PSA is included only if you choose it. Ask your clinician about the benefits and harms of prostate cancer screening before you decide.

6. Your choices and your right to withdraw

You can decline any test, or ask us to remove one, before your sample is collected.
You can cancel your order and withdraw this consent at any time before your sample is collected, by telling us; you get a full refund.
You can choose an in-person visit at a Passion Health clinic, or get tests through your own doctor or another laboratory, instead.
Withdrawing never affects your right to future care with Passion Health.

7. Emergencies

Blood Work is not for emergencies. If you have chest pain, trouble breathing, stroke signs, severe bleeding, a seizure, new confusion or any emergency, call 911 or go to the nearest emergency room.
If you are thinking about ending your life, call or text 988 (the Suicide & Crisis Lifeline), any time.
Don't wait for a test result if you feel very unwell.

8. Results, follow-up and your records

Most results are ready in 1 to 3 business days after your draw; some take longer, and we tell you when you order.
When your results are ready, we let you know. You can ask for them as soon as they arrive, before the clinician's review, or ask us to hold them until a clinician has talked with you. A positive HIV result is always given personally (section 5).
Please give us a phone number where we can reach you. If a result is critical, a clinician tries to reach you right away, the same day whenever possible, and keeps trying by phone, text, email and, if needed, an emergency contact you give us.
If you have a primary care physician outside Passion Health and you agree, we send them your results and the clinician's notes within 72 hours after the review.
Your results become part of your Passion Health medical record, stored in the United States and kept for at least seven years after your last treatment (22 TAC §163.2). You can ask for a copy; we send electronic records within 15 business days of a written request.

9. Your information: collection and sharing

By consenting, you agree to the collection and sharing described here.

What we collect. Your name, date of birth, address, phone and email; a photo of your photo ID, and of your insurance card if you request a check-up; your voice or written message and any records you upload; and the health information your clinician needs to order and interpret your tests: why you want them, your symptoms, health conditions, medicines, supplements and allergies, and earlier results.
How we use and share it. For your treatment, to get paid for your care, and to run our practice, as explained in our Notice of Privacy Practices. This includes sending your lab order to CPL and, if you use insurance, sharing what your plan needs to pay the claim. Anything else needs your separate written permission, except where the law requires or allows it, such as public-health reporting, as the Notice of Privacy Practices explains.
Medication history. We may view your medication history from pharmacies and health plans so your clinician can interpret your results safely. Tell us if you don't want us to.
Electronic disclosure. Your health information may be disclosed electronically (Tex. Health & Safety Code §181.154), for example when we send your lab order or receive your results.
Artificial intelligence (AI). A clinician, not AI, makes every diagnosis and treatment decision. Passion Health uses AI tools in your care: an AI scribe that helps write clinical notes, AI that suggests tests or flags results for your clinician to consider, and an AI chat or voice assistant that may contact you about your order or results. The assistant tells you it is an AI at the start of every call or chat. A clinician reviews and approves what these tools produce before it reaches you. We tell you this before your service starts, as Texas law requires (Tex. Health & Safety Code §183.005; Tex. Bus. & Com. Code §552.051).
Texts and automated calls. If you give us your mobile number and agree, we text you about your order, and our automated or AI voice assistant may call you about it. Reply STOP to stop texts, or tell us to stop the calls, at any time.

10. Telemedicine: remote review and video visits

Texas law requires your informed consent before telemedicine care (Tex. Occ. Code §111.002). We treat the remote review of your order as telemedicine, and the video visit in Blood Work + Visit and Passion Direct Online is telemedicine too. By consenting, you agree that:

There is no physical exam. The clinician can't examine you in person. Some problems can't be assessed safely this way, and the clinician may ask to talk with you, or to see you in person, before ordering tests or after seeing your results.
The standard of care is the same as for an in-person visit (Tex. Occ. Code §111.007). What you tell us matters: please give complete and accurate answers about your health, medicines and allergies.
You must be in Texas when you order and during any video visit; the clinician confirms your location when a visit starts.
Technology can fail. Calls can drop and messages can be delayed. If a video visit fails, we call you back or reschedule at no charge.
Privacy. We use secure systems, but no electronic communication is perfectly private. Please use a private place for calls and visits. We don't record video visits unless we tell you first and you agree.
Follow-up. Your clinician gives you guidance on follow-up care. If you have a primary care physician outside Passion Health and you agree, we send them a report, your results with the clinician's notes or a record of your video visit, within 72 hours (Tex. Occ. Code §111.005(b)).
Alternatives. You can choose an in-person visit at a Passion Health clinic instead, and you can withdraw your telemedicine consent at any time. Telemedicine is never required to be a Passion Health patient.

11. Fees

Blood Work is self-pay. The price of your order is shown before we accept it, and we send you a written Good Faith Estimate when we confirm your order, before the draw, and any time you ask.
Blood Work doesn't bill insurance. To use insurance, Medicare or Medicaid, book a check-up: the clinician orders your tests at the visit, and CPL bills your plan for the tests it covers.
At a visit, if a test may not be covered, we tell you the price in writing before the draw. Patients with Original Medicare sign an Advance Beneficiary Notice first.
If a clinician doesn't approve your order, you get a full refund. The Blood Work terms cover payment, refunds and cancellations.

12. Questions and complaints

Call 214-666-6259, email appointments@passionhealthphysicians.com, or message us in the PHi portal.
Complaints about physicians and physician assistants may be filed with the Texas Medical Board; the required notice, in English and Spanish, is on the Blood Work terms page and in our clinics.
Nurse practitioners are licensed by the Texas Board of Nursing (www.bon.texas.gov).